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At the Shreveport Rent-A-Center, rent or buy furniture, computers, appliances, & electronics with weekly payments or 90-days same as cash! No credit check, waiting period or interest! Rent-A-Center provides you with brand-name furniture, appliances, computers, smartphones, and electronics you need at a price you can easily afford.
Let's get started. Hey Ron, What can I help you with? Hey, I'm here to make a payment on my furniture. Great, I can help you with that. Let's go to the counter and we can take care of it. Abby begins to have a friendly conversation with Rob as they walk to the computer. After looking up Rob's account, Abby begins to verify Rob's employment and payday. So how is everyt Actually, I quit last week because I got a job at Scott Field Tire just up the road. Well, I hope that's a good change for you. How are you enjoying your new job? I'm still getting used to it, but I'm enjoying it overall. It's much closer to home. I'm glad to hear it. So with your new job, was there a change in payday or pay schedule? I get paid every other week now. I wanted to talk to you about whether I could change from weekly to every other week. Absolutely, we can do that. When is your next payday? Next Friday. So that would be June 9th. Abby has used excellent conversational skills to determine Rob's pay frequency and upcoming payday. Today is June 1st and Rob's next payday is on June 9th. Abby knows that she'll need to set up Rob's next renewal date one day after T Subsequent renewal dates will be biweekly on Saturday. Rob agreed to pay this week's rental, but would Abby will need to update the customer record in Sims. To start t She'll edit the payment schedule to reflect biweekly and the day paid to FRI. She'll press continue to close out the edit screen. Depending on the pay frequency and payday of your customer, you'll need to adjust your entries appropriately. Once t Next, she'll select edit schedule. Once in the edit dialog, she'll select biweekly for the schedule and select save. Once Abby is back on the customer payment screen, she'll need to click on a sign alert and then select the free form field and type in biweekly Friday NPD 61. Please note, t Once all of t Abby has now made all the necessary changes to Rob's account. A best practice would be to use the calendar be Alright, we're all set here. I have updated your payday information and your rental agreement for biweekly payments. So your next renewal payment will be due on Saturday, June 10th and then every other Saturday after that. Since your renewal timeframe has changed, your payment will also change to $63 to cover two weeks of rental as opposed to $31. 50 for one week. Thank you so much. I really appreciate you working with me. My pleasure. Give me a call if there's anyt You now know how to use the conversational skills to edit a customer's payment information and update SIMS accordingly. For more information on best practices related to account management, visit the Training and Development page of RackyNet.
