TCS Retail

Is your shopping interaction with your customers truly personalized? Meaning, do If the answer is no or even maybe, consider TCS Customer Intelligence and Insights for retail. CI&I helps retailers to create a hyper-personalized customer experience. With hyper-personalization, you can improve the return on marketing investment by up to 22% and improve personalized offer response by up to 30%. TCS CI&Is a subscription-based, packaged software, purpose-built for the needs of retailers. Using analytics and machine learning, CI&I provides a differentiated approach that offers retail organization simplification, acceleration, and business flexibility. With CI&I, you can curate and harness all available customer data across all touchpoints, creating a truly connected customer experience, regardless of the channel. We call this ability Connected Cons TCS CI&I brings rapid time to business value and is built with open-source technology, a flexible architecture, pre-built use cases, extensive APIs, and data connectors. The software is based on a platform with all customer data, big data-enabled machine learning, AI models, and real-time open APIs for secure, private sharing of intelligence and insights. Consider one of your recent shoppers named Kelly. She has been a customer for some time. CI&I Retails, pre-built analytical models, enable you to automatically know her behavior. Consider all her interactions, With every visit or interaction, CI&I for retail determines and provides the next best action uniquely suited to Kelly through channel-specific market automation systems for delivery of the optim The result is a hyper-personalized journey that considers Kelly's real-time context, her previous interactions, and her preferences and privacy. Today's connected cons They expect them to make their lives easier, understand their preferences, and predict their needs. The retailers who do will reap the benefits with increased loyalty, larger order size, and more brand advocacy. To learn more, visit us online.