Paradigm IT Network

I'm glad to be here And We really appreciate that and we're glad you can come in and talk about what Paradigm IT Network does what does your business do? So Paradigm IT Network is in the business of supporting small businesses With their networks and day-to-day operations and helping residential customers keep their computers up and running So they can continue to use them effectively to describe it as a computer repair business does not even scratch the surface It touches the tip of the iceberg Certainly, but it certainly in your business you need to have your computers talking to each other You need to have them online. They got to be working. They got to be fast People are not going to be productive if their workstations are not working correct So what services do you provide specifically for think about small businesses a small business might be less than a hundred employees and What do you do? So in a environment We offer virus removal antivirus services network management Risk assessment stuff We also cyber security t Computer issue not everyt So we all also offer break fix hardware repair for any computer and ranging from the video cards not working or They're just having an issue where something is not working They give us a call day to day We come out and diagnose what the issue is and can usually provide a fix Pretty quickly for them and what qualifies you to be in this business is a great deal of training and education and certification that you have Tell us about that so I have a background and that's pretty I'm pretty heavily certified and Through all the major manufacturers HP IBM Lenovo Acer Just to name a few and I started off back in 2008 started getting certifications through some programs that I was working with where I was doing remote support and On-site support across the state of Ohio for these manufacturers got certified on their parts and their computers and everything Yeah, and I'm working on a couple others currently too. Oh, wow, okay And for walk-in clients, you're more than happy to take a walk-in client at your location in the Merriman Valley and Tell us about where that's located and how they can find you so we're located down in the Merriman Valley 1672 Merriman Road right down by the McDonald's in our Shabriery sure So basically a walk-in client will command residential or business We accept either one there and they're greeted by our friendly office staff We then will check their computer into the system give them a receipt for the drop-off and then we proceed to do a Diagnostic on their computer usually completed in about 24 hours. We have something for them And then we work through whatever the issue that they are having on their computer and help them get to a solution As quickly as possible in theory a person could bring their computer in and then go have a beer Or maybe lunch at the Archer brewery now I don't know if the computer repairs probably aren't fast enough that they could go have a beer and come back in their computers fix I mean sometimes we have done stuff if it'something simple This would be I don't know no, but it is located next to Archer and that is a good landmark and somebody could come down There's a lot going on in the bearman Valley, and that's a good location. How do they find you online? And what's the phone n So our website is paradigm it network comm and they can give us a call anytime at 330 237 8162 and we'd be glad to help them with any of their issues that they have and you like the walk-in business if somebody has a Computer repair issue and it's residential and it's a maybe something that's a quick fix or maybe it's I know how they run and operate and how they're supposed to look and feel Versus some of the bigger box stores I can provide a little bit more attention to detail w