Homemade donuts, cakes, pies, sandwiches featuring Boar's Head Brand Meat and Cheeses.
All products made the old fashion way! Originating in the 1950’s, Titus Bakery is a third-generation, family-owned business that has earned a reputation for providing some of the finest donuts and pastries in the State. The recipes and processes developed over this time provide today’s customers with not only consistent quality, but a tantalizingly wide selection of tasty treats. Recently Titus has expanded its offerings to include home-made pies and cakes as well as a delicatessen items featuring Boar’s Head meats and cheeses, sold in our four signature sandwiches or by the pound. Whether you join us for a leisurely lunch or choose our convenient drive-thru, we think you’ll be back for more. Titus Bakery Refund Policies Allergens Found in Our Shop: • Nuts and Nut By-Products • Eggs and Egg By-Products • Milk and Dairy Products • FD&C Yellow #5 • Wheat Refunds / Exchanges • Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders • Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for • All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below. • Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Titus Bakery. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percent’s are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. The following scenario is the only instance when we will provide a refund: • If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake. ***We do not give refunds under any other circumstances. Refunds are only given within 7 days.
Well, Lebanon-based Titus Bakery has been baking up sweet treats for 40 years, this third-generation family-owned establishment, marking the milestone with some special events and with more on the ingredients, and she also brought some really tasty treats that you just saw right there. Sweet success owner, the owner of the company, Terry Rake, and Terry, Thank you. You were on not long after you really took over in 2012, 2013, but congratulations on the milestone. That's amazing. Yeah, and I think it's an interesting entrepreneurial success story because your dad, who founded the bakery, Bill Titus, came to you in 2011 or 2012 and wanted to sell it, right? He was ready. He didn't want to retire and sell the business. He was ready. But you had a different idea. Well, he kept complaining about it. He wanted to retire, and it's And I did. And they were in negotiations, and actually there was an offer put on the table. And when my dad told me that, I thought, And you really stepped in with a plan to expand, to keep the same quality, but to expand the n Yes. And you had a store in Westfield as well. So talk about the growth here over the last seven or eight years. It's been steady, but every day, But yes, so I did not want to do anything in terms of the quality, how he made the product. We kept the same product. But again, just What's been in your view the key to success? Because this, In your view, what's been key to the success of Titus? I just worry about what we do and make sure it's the same every day. So we really pay attention to that. Plus, I think it's really important to make that customer feel welcome when they come in the door. So customer service is really important to us. And then too, I look for opportunities where I think maybe, We will certainly take a look at that. How important is social media in the process? How important has that been in your growth? A lot. I do social media almost daily. But I think that's really important. As you look at growth opportunities, you have grown since really taking over things in 2012. Where do you see as opportunities for growth? Well, But I want to make sure any new opportunities, such as opening up another location that we do it right, we take our time. And so that's what we're doing. We're just perfecting what we're doing now. And then hopefully here in the near future, Very good. Titus Bakery is celebrating a major milestone, 40 years in business and growing, not only in Lebanon, but also in Westfield as well. And Terry, Thank you, Gary. And enjoy your donuts. I will grab one of those after the show. Thank you.