Sears Auto Center

So the die-hard battery comes with a three-year warranty and we can get that installed for you today if you'd Excuse me one moment. I'll be with you shortly. It's my pleasure. Have a good day. Thank you. How may I help you today? I call it about having an oil change. All right, let's take a look. Mr. Crawford, it looks Is that correct? Yes, thank you. We've been expecting you. We have an open bay and the technician is ready to take care of your ve That's great because I don't really have a lot of time today. All right, I see that you've been to Sears Automotive before. Yes, I've purchased my batteries here and has an oil change done here as well. That's great. Thank you for returning to us. We certainly appreciate your business. If I could have your keys for a moment, I need to gather some quick ve Is that your gray accord right up front? That's it. Here you go. Thank you. I'll be back in just a minute. Excuse me. The abbreviated quality visit gives us the opportunity to do a quick visual evaluation of the customer's ve This would include license plate n All right, Mr. Crawford, your car is in really good shape. Looks For 2008, that's pretty good. Well, yes, that's my second Honda. They've been great. Definitely. We'll make sure that it stays in great condition too. Let me ask you, how many miles did you get with your previous Honda, and how long do you plan on keeping t Well, I had about 220,000 miles on my last Honda, so I want t All right. How about I ask you a few questions about your car? Any concerns with your brakes? Any noises? Does the pedal feel okay? I was hearing noises last month, but I had it taken care of already. It turned out to be my exhaust. All right, it sounds Just one last question, Mr. Crawford. Have you noticed any drivability problems, No, but as I said, I do want the car to last as long as possible. All right. Regular oil changes will help your Honda do just that. Before we get started on the oil change, I see you're a Shop Your Way customer with us. Thank you for being one of our valued members. Would you Sure. I'll use them today. Thanks. Okay, Mr. Crawford. We're going to get you set up with your oil change service, and your promise time will be 9. 30 a. m. Looking at your last oil change with us, we used conventional oil, but based on your goal of getting the most mileage out of your ve Well, what's the difference? Well, as you can see here, the Max Life Oil keeps your engine cleaner, and it helps it last longer. The additives hold up better under the extreme temperatures and help protect against sludge and other deposits. It's definitely a better product overall. Well, how much more does it cost? It's only about a $15 difference, but as you've mentioned, you've really been happy with t Yeah, I don't know. It'still a lot more than I wanted to spend today. Over time, it really is a great investment in your ve Based on how long you told me you wanted to keep that makes sense. Okay, let's do it then. All right, we'll get that all written up right here. Is this still the best phone n Yep, that looks good. Will you please excuse me a second, Mr. Crawford, so I can take this caller's name and n Yes, no problem. T How can I earn your business today? You've called the right place. We're open until 8 p. m. tonight, and we can certainly take care of that for you. I'd be happy to help you. Can I get your name and n All right, great. Thank you, Mr. Jefferson. I'll call you back at 555-5642. Thank you. All right, now that we've entered all of your information, I'd First, I want to share the maintenance service intervals for your ve These are your manufacturer's recommendations of when you should have specific services performed to help maintain your ve I do see that a transmission fluid exchange at 60,000 miles is suggested. Based on what I see, that service hasn't been performed yet. Would you I don't really have time for anyt I certainly understand. What about if I set up another appointment? What day and time would be good for you? That way we can work around your schedule to get your service completed. How does that sound? Well, I don't have my schedule with me right now. That's not a problem. You can give us a call at your convenience, or you can even go online to searsauto. com and make your appointment there. Okay, sounds good. Great. I mentioned earlier we have two ways that we can help take care of your ve And the second one is that with your oil service today, we will also provide you with our signature performance snapshot on your ve T Oh, t Not at all. Actually, if you can wait for 10 minutes or so, I'll get the results back to you before your oil change is done. If you wanted to leave after that, we can send you a text message to let Or you're always welcome to wait in the waiting area, of course. Oh, texting. That's pretty neat, but I'll just wait here if it's only going to take 30 minutes. That sounds good to me. By the way, will you be using your Sears card today on your purchase? That sounds good. All right. Well, we'll go ahead and get your ve We just need to get your signature here to get the process started. Right there at the bottom. Hey, Kathy. I have the results of Mr. Crawford's performance snapshot. Great. Let's take a look. Well, everyt However, the air filter is pretty dirty, so I'm going to suggest a replacement. Is Mr. Crawford here so we can show He sure is. Mr. Crawford's in the waiting room. Just give me a sec to look at the price, and I'll walk over there with you. Crawford. T We've completed the performance snapshot of your ve As you can see here on your ve We just have one suggestion. Your air cleaner is very dirty, and we're suggesting a replacement with your oil change service today. We have a replacement filter in stock, w A dirty air filter can reduce your fuel efficiency as well as your engine performance, and as you can see, t Would you Well, I can see it's pretty dirty. How much will it cost to replace? I don't want to spend a lot of money today. I understand your concern of expense. I have an updated quote. The air filter is only $12. 99. Would you Well, can it wait until next time? We understand time is important, so we can do it now, and it will not add any time to your service today. What do you t Well, I usually do it myself to save money. Well, the great news is that the installation is free with your oil service today. Wow. Well, okay, let's do it then. All right. All right, I'll get started on it right now. Thanks, Vince. I'll go ahead and revise the work order to include the air filter replacement, and I'll just need to get your signature on that too, Mr. Crawford. Okay. Right t Mr. Crawford, it looks I can see that Vince is just finis That's great. We've completed your premi All right. The total is going to be $39. 08 today, but what's great is that your shop, your waypoints, paid for the difference of your premi I've also listed the transmission fluid exchange service as a suggestion on your invoice, just as a reminder to schedule your appointment. When it works best for your schedule, of course, we will be putting all of t Yes. Great. You also earned additional shop, your waypoints for the services we've provided. Have we met your expectations today? Yes, you did. It worked out perfectly. Great. We'll just need your signature right there. Thank you for shopping at Sears Automotive. We appreciate your business today. Thank you. Okay, Mr. Crawford. Here's my business card in case you have any questions about the service or about making your next appointment. Could I also give you two more in case you have a friend or family member that will be needing service on their ve Sure. Would you mind referring me? I'd love the opportunity to provide them with the same great service you've received today. Sure. That's for you, Mr. Crawford. Thank you for coming in today. It's been my pleasure serving you. Thank you so much. Right t