FOSS AUDIO & TINT

T I'd It's going to be a little bit different in that last Friday we had 13 of our staff members out either sick with corona, we had a baby, we had somebody with s Our management team consists of Ed Wepper, the president of the company, Angela Carroll, our vice president in charge of operations, Richard Kalen is our director of sales, Dan Hart is in charge of all of our purchasing, and Mike King is in charge of our tent department. At the store level we have five locations, we have our managers CJ, Victor, Jay, Gabe, and Steve. They'really in charge of making sure everyt The most famous two are Nick Carter and Mike Myers, and we also have Julio, Chris, Tyler, Ian, Em, Brad, Andre, John, Tracy, Mary, Junior, and Isaac all do the day to day, even when it's tough out there. Our stores are open Monday through Saturday from 10 to 7, we take a Christmas and New Year's off and Thanksgiving, but besides that we're a pretty hard working crew, we're in there for most of the holidays. For the customers we do have waiting areas for them with free Wi-Fi, charging stations, we also have many different payment options for our customers, we try to make sure that they have the ways to get the toys that they want from long term no interest payments to challenge credit where they can make their payments in 90 days and pay it off. So we've really enhanced our service, we offer curbside pickups, we will also go and pick up a client's car for them, those are t We also found that many customers were wanting to shop and see our goods and services online. So last year we launched our website, we upgraded it with full e-commerce so you can see all of our products and offerings on there. So if you, since you're judging, go ahead and open up your phone or your browser or your computer and go to www. loveyourstereo. com, there's a shop tab, if you double click on that it will open up and you can see if a client was interested in marine speakers they can open that up and see. They can also on our window tent schedule appointments on our website, some t We also offer upgrades for up to a year after your original purchase. On our training we regularly listen to our phone calls to ensure our greetings and communications are as good as they can be. We also have sales people record themselves for that same purpose, really to get a different perspective because when you're engaged in the conversation it's very hard to be objective on that. We also do what we call meet and clean where we get together and we talk about anyt We also have Microsoft teams, all employees have direct access to anyone in the company, each other, also any requirements they might need, any doc T We have a computer where we just dedicated t We also use mobile solutions for our training. Mesa has also extended some employee training for us. T For management we engage with landmark education to work on our communication skills and see what's in our way of being the best managers we can be. It's been a fantastic training program for us.