MACK Mobile Mechanic

It's very rare, customer leave tips, give tips. But t But if you're a swallow operator, if you do t You don't need to pay single dollar for advertising. You should be okay. Hey, My name is Mathew. If you're new here, It can be mainly my expertise. I was a mobile mechanic. I've grown my business from one mobile mechanic to six mechanics and then shops and then second shops. But you can apply these tips for any jobs like pl The first t By the way, I'm in North Carolina. You see the snow here. I'm heading to New York. I have a training for ADAS and radar system in Airtel Training Center in New York. We want to add alignment and ADAS and radar system in our shop. That's what I'm going to get the training right now. First one, you have to have inspection sheet. There is an inspection sheet if you want, if you don't have it, or if you can't find it. If you come at your email and tell me, hey, I need inspection sheet PDF because if you want to buy it online, they charge you But I can give it for free. The inspection sheet. Every time you do a job, you finish a customer car, I Sometimes as technicians, we t We're going to overwhelm them with their request. But believe me or not, I'm a shop owner. I've done it when I was mobile mechanic. That's a couple of purpose. First, it's a good t What I mean when you fill out t You need front brake pads. You can tell them and explain them. You need the brake pads probably two months. You already lock another customer. You don't know how much the customers appreciate these preventive maintenance because it costs them a lot if the car goes bad. They blame on you if they come and find out their brake pads are bad. You didn'tell them. They're not going to call you back because you are responsible to tell them your car need brake job. Your car need to have oil change. Your car have oil. You need to fix your car. If you don'tell them, they get mad at you. T You need to use that inspection sheet. And in other t When I had the mechanic out there, I asked them to fill out after they are done test driving car and put the in and out mileage and send me a picture and give the paper to customer. I had a customer, many customer, they called me five, six months later. Hey, I lost your n And you can do that too. The one I'm going to send you. If you want it, I will send you. You can add it, customize it. You can add your logo, phone n And that way you can keep the customer forever. There is another t He came to my house to fix my AC. It's a referral sheet. I had never used it but I started using it just recently. It's a great t I start paying people to referring customers to me. And that way I keep people, they'referring customers happy and try to take care of their customers. I give them discount, I give them promotion stuff. I had a mechanic working in my shop a couple of years ago and he quit and he has He'sending heavy jobs to my shop and every time he sends a heavy job, I give Depends on the amount of ticket and he's happy. Inspection sheet and referral sheet are so, so important. Tell them, hey, if I will give you a gift too. I'll send you a check or I'll send you a gift card or I'll give you a free old changer. You can offer anyt It doesn't matter. I prefer to give 50 bucks or 100 bucks check or gift card. I think that's, that's very well but sometimes they bring their own car to fix and I, given discount, then, N Believe me. I always forgetting adding washer fluid, adding coolant and stuff. I learned that from the guy I He was a mobile mechanic and he need extra jobs. He couldn't find and advertise He came to my company to work and after he came, I saw Every time he goes out, customer leave review, leave five-star review and I asked He said, I just have a compressor in my car. I put the air and I add washer fluid. He had pills in It wasn't costing a lot. You can buy it and have a jug of water and just add washer fluid and he always had coolant, power steering fluid and he said, I add it for free. I don't ask customer for anyt That was, that was great and I learned that and Implement that in my shop and when I do mobile mechanic, I go outside. I just add power steering fluid, coolant and stuff and then make the customer happy and every time I do it, customer give five-star review. It's very rare. Customer leave tips, give tips, but t No question. People were leaving tips or adding somet Hey, can you give t I didn't have a cash. T Make sure you need to have some sort of platform to collect reviews. Best t It's a Google My Business. Google My Business is totally free. People see it, people read it all the time and customer call me, hey, you have a great reviews, I read it. Let's fix my car too. I can trust you because you need to have some sort of public proof for your business. So people can prove t He can fix your car and take care of your car. Otherwise, you need to keep spending money on advertising and advertising is costly. The things that I share with you Right now, we pay 60 bucks, 70 bucks to advertise every day, every freaking day because we have mechanics, we have mobile mechanics and we need to have more services. You're not just single operator or solo operator business, but if you're a solo operator, if you do t You don't need to pay single dollar for advertising. You should be okay doing that and you will have enough customer. I promise you. And another t Doesn't matter for me how, what kind of car you drive. I have a mechanic right now. He just came to US a couple years ago. He bought the Ford Transit. That's what he preferred and he t I'll feel I Personally, I didn't have that car. I had two of the Prius, I had two of the Camry, I had different cars I had good clothes. I paid for a bought, I remember I bought 100 hats and I paid someone $400 to do embroidery, my logo on the hat and I had t-s I bought 100 t-s If you look at my videos, watch my videos, you will see that t-s They weren't out, but I have to order new ones. But I'm waiting for t I may change my logo. I don't know. I You don't need to buy 100 hats or 100 t-s Just buy two, three. Just embroidery is not costly. Or you can give someone to print, print your logo on t-s It looks professional and people, they make the people feel safer and your business looks more legit, more professional. That way you can just get more customers. You can lend more customers. T Some people, they are asking me, hey, if I wrap my car, if I pay 3 grand to wrap my car, it's going to help my business. I did it. I had the Ford Transit for my other shop for my mechanic services outside. Be honest with you, we did not have single person to call us because of their app. But every person that we serve their car and fix their car, they felt we are a professional and legit business. It gives you kind of legitimacy for your business. It doesn't give you advertising platform because everybody, they need mechanics or need pl They are in the phone, not in the street looking for cars. If they have a wrap or not, if you have a wrap and you show up to customer house, yeah, you're a legit business. You're already done. That's a good business. They already spend I don't recommend it if you are in budget. If you don't have money, I recommend just use hat, t-s Make sure your platform is set. Learn how to do and properly customize and optimize your platform If you have social media website, optimize your website, add pictures actively or ask someone to do it for you because that's important and I hope you learn somet Thank you so much for watc If you See Bye.