Midpoint Auto Group

Customer reviews aren't just opinions, they're warnings. When the system fails, the people speak. And today, we speak for everyone who's been taken advantage of, overlooked, and ignored. T Welcome to Gripline USA, where your voice finally echoes back. News update, system failure. It felt Every warning light flashing And the only one with answers? That smooth talking salesman, One breakdown after another, and I hadn't even left Earth. Do reviews matter? Yes, one bad experience, one honest review, it adds up fast. What's your story, ever been through something Nightmare from Hell. It all started with Midpoint Auto Group. Midpoint Auto Group, hey, it's Jonathan, how can I help you? I seen your ad on Facebook, my name is LaShawn Morgan. Okay, Mrs. Morgan, what kind of car are you looking for? I'm looking for a reliable, fuel efficient car. I have $1,000 to put down and need somet What can you show me in that range? Absolutely, we've got a solid range of fuel efficient ve With $1,000 down, I can show you options Let me ask you just a couple quick questions. Do you have any repos on your record? That just helps me match you with the best financing options available. No, Jonathan, I do not have any repos. I actually paid my last car off. Good, good. Now do you have proof of income? And is your bank account older than three months? Yes, I have all of the information you need, proof of income, bank statements, everyt I'm prepared. I can have you writing out today. Just tell me what time works for your test drive. And make sure you ask for Jonathan when you get here. I have to work tomorrow, but I'll be just down the street from the lot. I get off at five and can head straight there, it's only about 15 minutes away. Great, I'll have everyt Just bring your driver's license or ID and any other necessary doc So, I said thank you and hung up the phone, t I was in the income bracket just like he said, and I had all the doc I was just smiling, didn't know I was walking straight into a trap. Morning came and I was excited. I just wanted to get through my work day so I could head over and pick up my new car. I grabbed all the paperwork I needed. License was already in my purse, down payment loaded on my debit card, and I headed out with a smile, t It seemed Traffic was b I was driving the rental from Enterprise, a reliable option I went with after my old car broke down about a month before. But let me tell you, that rental was eating me alive, $38 a day, plus $22 for insurance, every single day. That's over $60 a day just to get to work. My money felt Don't get me wrong. Enterprise was great, and they had solid deals but I've been in that car too long. But I was more than ready to get out of the rental and into somet I finally made it to the car lot around 5. 30pm, t Jonathan was supposed to have everyt All he had to do was verify my doc Simple, right? But nope, that wasn'the case at all. Even though I had been texting We ended up doing the paperwork together it was a lot. I was so tired I didn't even catch the part about the automatic kill switch. Completely missed that. Jonathan took the paperwork to the finance department at midpoint, and it felt When he finally came back, he had a list of cars in He said, good news. You've got a long list to choose from. Bad news, you'll need $500 more. So, they didn't. Honor the ad from Facebook, even though the list clearly showed $1000 down. He told me I could still take the car that night. Just bring the other $500 back in seven days. I agreed, even though deep down. I knew that was going to hurt. Because the car note was due seven days after that. The test drive was smooth, and since I had to pay that extra $500, I went ahead and chose the BMW. Now I'm laug But what I drove off that lot was a ticking time bomb wrapped in a fresh car scent. They had electrical tape on the rearview mirror, holding it on. Shoe polish smeared across the black interior to fake that new car s The sun's melting that lie all over my hands, my clothes, my seats. You can't make they smiled, took my money, and sold me a bandaid in a beamer shell. The very next day check engine light came on. Abbs light, brake light. My morning wasn't any better. Since I told Enterprise I was returning the car. They had already reserved it for someone else w But what wasn't normal was what came next. I had to lift back because my new car couldn't even be driven. It had multiple issues, as you can already see, and on top of that, I was without transportation for two whole weeks. I couldn't even schedule a repair appointment any sooner they were booked. No one would answer the phone, just a voicemail. I even texted the salesman to help me get on the repair schedule sooner, and still not No one cared. I had just paid my down payment, and now I couldn't even drive the car or make it to work. I still paid that extra $500 wit But to add salt to the wound, rent was due too. I was a few days late on the next car payment because I hadn't worked. So, I even told them the exact day I'd be making the payment. They said, okay, we'll schedule your arrangement. Cool, right? But then, three days before that arrangement date, I get a call from some guy in collections. He straight up threatened me, said, if it wasn't paid by noon on the due date. They were cutting the car off. That's how I found out they even had the power to do that. He had the nerve to call it a courtesy call. It felt more Then get t You got the money yet? Midpoint I thought I Fast forward to the day of the great hail storm. And I literally mean great. It I rushed out to move the car, and I wasn'the only one. Folks were running everywhere, trying to save their rides from the sky's fury. In the chaos, someone backed out and hit my driver'side right at the front wheel and slightly damaged the b Luckily, the hood was untouched. But then, boom, the suspension light came on. After all I'd already gone through fixing turns out, the person who That delayed the process and made it harder to get help. Now the insurance companies had to play the waiting game, figuring out who's at fault. The police did come out and doc I thought I was covered, I had full coverage through Midpoint. So, I called to make a claim and get the car fixed w But no, Midpoint wouldn't even let me file a claim. Midpoint Auto Group wouldn't accept my deductible, they were stalling to see if the other party would pay first. Meanw I had the $500 deductible in hand, ready. But with no help and rent rolling around again, that money had to go to keeping a roof over my head. The car sat for weeks. Desperate, I found a mobile mechanic to come out and replace the control arm. But now I was even more be Not working had pushed my pay schedule out of Sink, and with that, my car note, w Now the mafia is back. Calling, threatening, hounding me I've never experienced anything At t So now, Midpoint's claims department finally responds. The rep tells me to text over pictures of the damage. At t I sent her the photos. She replies, don't be surprised if we total it out. I've seen it happen before. Then she goes into a story about how it happened to her. Now I'm nervous. A total loss over a b No way. It felt The part needed to fix my wheel cost $132 at AutoZone. That's it. I still have cosmetic damage but thanks to the mobile mechanic, the car moves again. I asked if they'd reimburse me for the part. Both Midpoint and the t I'm still be And I'm the one left holding the bill. T A car should come with keys, not chaos. Midpoint sold dreams, then disappeared. 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