Banner Automotive, LLC

Actually, it all started with my father back in the 50s. He worked for General Motors and got By 1978, he had bought out the partners and that was the mothers 2002 was when I purchased Banner Ford. It was a blessing getting the Ford store here on the North Shore in 2002 because Well, the Chevrolet store in the South Shore was the hardest We lost 650 new ve Total loss was about $26 million. We set up camp over here. Were operational just six weeks after the storm, but we had to use cellular service, my five cards. Verizon was just incredible in helping us do our day-to-day services and get back in business when others around us were not that far along yet. Were kind of In fact, were the very first business to open in eastern New Orleans. All the managers have smartphones, so they stay in contact through email and texting our service advisors who actually meet the customers when they come up to have their car serviced, have iPads here at Banner Ford where they can do a walk around inspection and actually look and see if there's anyt And then they can even after the customer leaves, if they find somet So it really saves a lot of time for the service advisor and for the customer because they don't have to come back and get any surprises. In our used car business, we have applications where they can scan a VIN n I can scan the vehicle VIN n It'll bring me up the ve I can see the ve If it's ever been in an accident and then from there, it'll actually bring me live auction values because some people will have an idea with their car is worth, but it's the market and where you live that drives the market. So with t Every dealers We use it to the end. I have QR code scanners that you can get right from my window sticker on my used car department. Customers can even anonymously just scan the QR code and have all the ve For me, I t We run our operations with our phones and we use not We used to use a competitor and the competitor was overbilling us and they had poor service, not only customer service, but the actual cellular service. Technology really has enhanced our business and everyt Makes us a step ahead of the game. We're a little bit quicker because if you don't respond to the customer right away, they're going somewhere else.